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Customers in the process of using the products, such as found products cannot be used properly, can immediately to the marketing center consulting, after-sales service department and will be used in the product model, specifications, using the environment and fault condition, date of purchase and service requirements in detail. Deals in after service department after processing Suggestions, still can't solve, then decided to send people or for other processing.
We established a dedicated after-sales service team to the scene and workshop maintenance services. Our commitment to serve our clients, we will make them satisfied. Our site engineers not only to the service of our products, at the same time also on customer requirements of product and service.
1. In the customer under normal conditions of storage and transportation, maintenance, use, due to the manufacturing quality of your goods cannot be used properly, 3 packets (warranty, baotui, proven) services.
2. After receiving quality information feedback, handling opinions within 24 hours, and rushed to the scene to deal with problems within 100 hours, after waiting for the normal operation, to analysis the reason, clear responsibility.
3. Provide the necessary technical documents for factory products and product certificate.
4. According to customer requirements, or agreement in a timely manner to provide spare parts, spare parts and installation, commissioning, maintenance services and technical training for relevant personnel to the customer.
5. Large engineering projects, will organize production according to the requirements of the tender documents, test, inspection, and comply with customer site acceptance.
6. In strict accordance with the IS09001 standards organization of raw materials, spare parts procurement and production and inspection of the product.
Our service philosophy is: customer is our problems, we will do all it can to help them solve any problem. Our site service content includes: the first technical support, provide spare parts, maintenance, modification of the valve and so on.
